FAQ
**1. What are the benefits of the Ventus vacuum cleaner compared to other brands?**
The Ventus vacuum cleaner offers exceptional suction power, energy efficiency, and enhanced durability. It features HEPA filters to capture allergens, a quiet motor, and versatile accessories for cleaning various surfaces. Its ergonomic design makes it easy to use and maneuver.
**2. How can I place an order?**
To place an order, simply add the Ventus vacuum cleaner to your cart and follow the secure online checkout process. You will receive an order confirmation via email once your purchase is complete.
**3. What payment methods do you accept?**
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment methods. All transactions are protected by advanced security protocols to ensure your peace of mind.
**4. What is the delivery time?**
Delivery times vary depending on your location. Generally, orders are shipped within 2-3 business days and delivered within 5-7 business days. You will receive a tracking number to monitor your package in real time.
**5. Do you offer a warranty on the Ventus vacuum cleaner?**
Yes, the Ventus vacuum cleaner comes with a two-year warranty. If you encounter any manufacturing or performance issues, please contact our customer service for a free repair or replacement.
**6. How do I maintain my Ventus vacuum cleaner?**
To keep your Ventus vacuum cleaner in good working condition, regularly clean the filters, empty the dustbin after each use, and check for obstructions in the hoses and brushes. Refer to the user manual for detailed maintenance instructions.
**7. Can I return or exchange my vacuum cleaner if I'm not satisfied?**
Yes, we offer a 30-day return policy. If you are not satisfied with your purchase, you can return the vacuum cleaner in its original condition for a full refund or exchange. Please contact our customer service to initiate the return process.
**8. Who should I contact if there is an issue with my order?**
For any questions or issues regarding your order, please contact our customer service via our online contact form, by email at eri@altijdmeer.com, or by phone at 00 32 48 98 62 326. We are available Monday to Friday, from 9 AM to 6 PM.
**9. Is the Ventus vacuum cleaner suitable for homes with pets?**
Yes, the Ventus vacuum cleaner is equipped with special brushes and HEPA filters that are very effective in removing pet hair and allergens, making your home cleaner and healthier.
**10. How can I get additional accessories for my Ventus vacuum cleaner?**
You can purchase additional accessories and replacement parts directly on our website in the "Accessories" section. We offer a full range of brushes, filters, and other accessories compatible with the Ventus vacuum cleaner.