Returns policy
### Return Policy for Ventus Portable Vacuum Cleaner
**1. Return Period:**
You have 30 days from the date of receipt to return your Ventus portable vacuum cleaner for a full refund or exchange.
**2. Eligibility for Returns:**
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You will also need the receipt or proof of purchase.
**3. Return Process:**
To initiate a return, please contact our customer service team at returns@ventuscleaners.com. Provide your order number and reason for the return. Our team will guide you through the process and provide a return shipping address.
**4. Return Shipping:**
Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75. Ventus Cleaners Ltd. is not responsible for items lost or damaged during return shipping.
**5. Refunds:**
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
**6. Exchanges:**
If you need to exchange your product for the same item due to defects or damage, please contact us at returns@ventuscleaners.com. We will send you a replacement at no additional cost once the defective item is returned.
**7. Non-Returnable Items:**
Certain items are non-returnable, including:
- Gift cards
- Downloadable software products
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error
**8. Late or Missing Refunds:**
If you haven’t received a refund within the expected time frame, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at returns@ventuscleaners.com.
**9. Contact Information:**
For any questions regarding returns or refunds, please contact our customer service team at returns@ventuscleaners.com or call us at 0032489862326 . We are available Monday to Friday, from 9 AM to 6 PM.
**10. Changes to Return Policy:**
Ventus Cleaners Ltd. reserves the right to modify this return policy at any time. Changes will be posted on this page, and it is your responsibility to review this policy regularly.
This return policy ensures that our customers have a clear understanding of their rights and responsibilities when returning a Ventus portable vacuum cleaner. If you have any further questions, please feel free to contact our customer service team.